Customer Service DOES Make A Difference

I am not one to usually write reviews or even fill out comment cards for that matter.  But for a week now I have had a strong urge to share my recent hotel experience with anyone that will listen to me!


This past weekend, I took my husband for a surprise birthday weekend in New Orleans.  We stayed at Le Pavillon on Poydras Street.  I can’t begin to say enough wonderful things about this hotel.  Upon our arrival we were greeted with a room upgrade and a tray of fresh fruit, cheese, crackers and wine.  There was also a card.  Now the upgrade and cheese tray were nice…but the card was what made the most difference.  While speaking to Katrina, while making my reservations, I told her that this weekend was a surprise for my husband’s birthday.  The card was to Thank us for our stay and to wish my husband Happy Birthday!  She actually listened to what I had to say to her and then took it one step farther!  Impressive

Cheee tray

As we ventured out one night for dinner, I confirmed the location of a restaurant we were walking to with the doorman, Louis.  He confirmed my directions but then asked me if we had reservations.  We did not.  He left his post, went to the phone and called the restaurant to make them for us.  They were only taking walk-ins at this point in the night.  It was about a mile and a half away and it was getting late.  He offered to get us a cab but we really just wanted to walk…see the sights.  He then suggested another restaurant that was much closer and offered to get us reservations.  He could have easily confirmed my question and let us be on our way.  The fact that he chose to make the steps he did was incredible to us. 

The whole weekend was filled with moments and service like this.  We are already making plans to bring our girls back in November to see the city decorated for Christmas.

As a special treat, every night they serve peanut butter and jelly sandwiches with ice cold milk or hot cocoa from 10:00-11:00 pm.  There is a story behind this tradition that is quite heartwarming.  I can’t wait for my youngest to get to make herself a PB&J before bed when we go back!

Customer Service is what made the difference this weekend.  The hotel was beautiful and everything else was wonderful..but nothing that would have made me feel like I do still today.

You can find Le Pavillion on the web at  They also have a Facebook Page or you can follow them on Twitter @lepavillon

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